PointClickCare is a cloud-based electronic health record platform built for senior living and post-acute care facilities. If you’re looking for login details, pricing, or feature information, this guide walks you through what you need to know.
PointClickCare provides EHR software to skilled nursing facilities, assisted living communities, memory care centers, and home health agencies across North America. The platform handles resident records, billing, and care coordination across multiple locations.
The company started in Toronto and grew into one of the most used EHR platforms in senior care. Oracle bought PointClickCare in 2022 for around $5.4 billion, which let them expand further into the broader healthcare technology space.
Thousands of healthcare organizations use PointClickCare, from small independent facilities to large multi-location operators. Its focus on senior living sets it apart from general-purpose EHR systems that don’t address the specific workflow needs of post-acute and long-term care.
Most users get their login credentials from their organization. Here’s how to sign in:
Organizations with single sign-on (SSO) can let staff use their existing workplace credentials, which saves time if people already use those for other applications.
Login problems happen occasionally. Here’s how to handle the most common ones:
Forgotten Password: Click “Forgot Password” on the login page. Enter your username or the email tied to your account. You’ll get a reset link sent to your email.
Account Lockout: After too many failed attempts, your account locks temporarily. Wait 15-30 minutes and try again, or ask your system administrator to unlock it right away.
Browser Problems: PointClickCare works best with current versions of Chrome, Firefox, Edge, and Safari. Try clearing your browser cache and cookies, or switch to a different browser.
Browser Extensions: Ad blockers and privacy tools sometimes interfere with logging in. Try turning off extensions temporarily or adding pointclickcare.com to your allowlist.
If problems persist after trying these steps, contact your IT support or PointClickCare’s official support team.
PointClickCare includes tools designed for senior living and post-acute care environments. Here’s what the platform does.
PointClickCare’s EHR replaces paper charts. Care staff document resident assessments, medications, treatment plans, and daily activities in real-time using computers, tablets, or mobile devices.
The EHR has customizable templates for different care settings, so documentation meets regulatory requirements. Medical professionals can review complete health histories, track changes in condition, and use clinical decision support tools that flag potential issues early.
The system also shares health information with hospitals, physicians, and other providers. This matters during care transitions, when patients move between nursing facilities and acute care hospitals.
PointClickCare handles billing and revenue cycle tasks. The platform manages everything from submitting claims to posting payments.
Key features include automated claims scrubbing, which catches errors before submission to reduce denials, and coding assistance for accurate procedure and diagnosis coding. The system tracks each claim through the entire process, so you can see where everything stands.
PointClickCare works with Medicare, Medicaid, and private insurance, helping facilities manage the different rules for each. Many facilities say the revenue cycle tools cut administrative work and improve cash flow.
Senior care involves many providers, family members, and care team members. PointClickCare includes tools to improve communication across everyone involved.
Secure messaging lets care team members share information quickly. Family portals let authorized relatives see their loved ones’ care, view upcoming appointments, and message staff. Family involvement makes a real difference in resident outcomes, so this feature matters.
Care plan management tools keep everyone on the same page for each resident. This reduces miscommunication and helps maintain continuity across different shifts and departments.
PointClickCare includes analytics tools that help administrators understand their operations. The platform comes with standard reports on clinical outcomes, operational efficiency, regulatory compliance, and financial performance.
Users can also build custom dashboards for their specific needs. These analytics support quality improvement projects, help spot trends before they become problems, and provide documentation needed for regulatory inspections.
Many organizations use the analytics to compare their performance against industry standards and find areas to improve, like hospital readmission rates, medication errors, and staff productivity.
PointClickCare doesn’t publish pricing publicly. The company uses a subscription model, and costs depend on each organization’s situation.
Organizations pay recurring fees to use the platform. Pricing usually depends on:
Facility Size and Type: Larger organizations with multiple locations typically negotiate different rates than single-facility operators. The care setting—skilled nursing, assisted living, memory care, or home health—also affects pricing.
Module Selection: PointClickCare offers various modules beyond the core EHR. Organizations pick the features they need, and pricing reflects that selection.
Number of Users: Some pricing accounts for how many staff members access the system at once or total licensed users.
Implementation and Support: Initial setup, data migration, training, and ongoing support may be included or offered separately, which affects the total cost.
To get a quote, contact PointClickCare directly. Their sales team works with organizations to understand their needs and build a pricing package that fits their budget.
You won’t find standard pricing tables on their website, but this custom approach lets them structure agreements flexibly. Getting quotes from multiple EHR vendors helps with comparison.
When looking at EHR costs, consider both direct expenses (subscriptions, implementation fees) and indirect costs (training time, productivity loss during the transition, ongoing maintenance). The total cost of ownership often differs from the initial price.
Oracle bought PointClickCare in late 2021, with the deal closing in early 2022. It was one of the larger acquisitions in healthcare technology that year.
Oracle paid about $5.4 billion for PointClickCare, wanting a bigger foothold in the senior living EHR market. The deal fit with bigger tech companies’ growing interest in healthcare software, especially for aging populations.
PointClickCare kept operating as a separate entity after the acquisition. They kept their brand and focus on senior care while getting Oracle’s resources for product development and cloud infrastructure.
Existing customers have continued using the platform as usual, with potential for new features over time. Oracle’s healthcare technology investment suggests ongoing development.
The acquisition also connected PointClickCare with Oracle’s broader healthcare products, which could mean better interoperability with other systems and access to new technologies.
Organizations considering PointClickCare might see the Oracle connection as a positive—financial stability and long-term product support. Others may want to watch how the platform evolves within Oracle’s portfolio.
PointClickCare targets a specific segment of healthcare. Here’s who gets the most out of it.
Skilled Nursing Facilities: PointClickCare works well for skilled nursing facilities providing post-acute rehab and long-term care. These facilities deal with complex regulations and multiple payers, which PointClickCare addresses directly.
Assisted Living Communities: Many assisted living facilities use it for resident records, care coordination, and billing. The platform scales from small operations to large senior living chains.
Memory Care Centers: Memory care units benefit from documentation tools that track cognitive status, behavior patterns, and individualized care for residents with dementia.
Home Health Agencies: Some home health organizations use PointClickCare to manage client records, schedule visits, and coordinate care delivered at patients’ homes.
PointClickCare works for many types of senior care providers, but organizations should check if its strengths match their needs:
Regulatory Environment: PointClickCare targets North America and addresses U.S. and Canadian regulatory requirements. Organizations in other countries may find less relevant features.
Organization Size: Very small providers with limited IT resources might find the platform has more features than they need. Larger multi-facility operators can use its enterprise capabilities.
Integration Requirements: Organizations with existing systems should check PointClickCare’s integration options to ensure smooth data flow between platforms.
The senior living and post-acute care EHR market has several competitors worth considering.
MatrixCare: Now part of ResMed, MatrixCare provides EHR for skilled nursing, senior living, and home health. They’ve competed directly with PointClickCare in senior living.
MediTech: A broader EHR provider serving various healthcare settings, including post-acute care. Organizations looking for a bigger healthcare technology partner sometimes consider MediTech.
American HealthTech: Another established player in senior living EHR, offering integrated clinical and financial solutions for long-term care.
CareVoyant: Focuses on home health and hospice agencies, making it relevant for organizations mainly in those areas.
When comparing options, look beyond feature lists. Demo the software, talk to references at similar organizations, and review contracts carefully. The best EHR depends on how well it matches your organization’s specific workflow needs, budget, and long-term technology strategy.
PointClickCare is a major player in senior living and post-acute care EHR. Its feature set covers what healthcare providers need: electronic health records, revenue cycle management, care coordination, and analytics. The focus on senior care distinguishes it from general-purpose EHR systems.
For organizations considering PointClickCare, the login process is simple, and the platform offers solid functionality for complex care environments. Pricing is customized, so reaching out to their sales team gives the most accurate information.
The Oracle acquisition sets PointClickCare up for continued growth, though the platform keeps its focus on senior living. Organizations evaluating EHR options should check whether PointClickCare’s strengths align with their specific needs, regulatory requirements, and growth plans.
Whether you’re a current user wanting to get more from your investment or an organization exploring options, PointClickCare is a well-established choice that has earned its place in healthcare technology.
Go to the login page and click “Forgot Password.” Enter your username or registered email, and the system sends a reset link to your inbox. Follow the email instructions to create a new password.
No, PointClickCare uses a subscription pricing model. Healthcare organizations pay recurring fees to access the platform. Costs vary based on facility size, selected features, and number of users. Contact PointClickCare directly for a custom quote.
Skilled nursing facilities, assisted living communities, memory care centers, and home health agencies use PointClickCare. The platform serves senior living and post-acute care providers across North America.
Yes. PointClickCare works on mobile through web browsers and dedicated apps. Staff can document care, view records, and complete tasks on smartphones or tablets—useful for care providers moving around facilities.
Yes. Oracle acquired PointClickCare in early 2022 for approximately $5.4 billion. PointClickCare operates as a separate brand while using Oracle’s resources and cloud infrastructure.
PointClickCare doesn’t typically offer public free trials. However, prospective customers can request demos and pilot programs through their sales team. Contact PointClickCare directly to discuss evaluation options.
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